It’s time to win back your lost customers.

We help you bring back your churned users.
The most cost-effective and simple way to grow your business.

Reactivate

Retainable’s Reactivate service offers personalized campaigns to convert churned customers into happily paying customers. We help you increase recurring revenue, extend lifetime value, and grow a happy customer base. All with you not lifting a finger.

Reducing Subscription Churn is all we do.

We started Retainable to help companies systematically reduce churn. Reactivating previous customers is an under-utilized secret weapon to efficiently kickstarting growth. Our mission is simple: help you keep more of your customers.

Increase Recurring Revenue

Increase customer lifetime value by engaging and keeping your customers longer.

Save Money

Your marketing spend is 5x more efficient by focusing on bringing back your previous customers as opposed to acquiring new customers. 

Automate Growth

Reactivation campaigns work for you: increase your revenue by delivering targeted campaigns while you focus on growing your business.

How it Works

Reactivate, and bring back raving, loyal customers 

What do you do once a customer churns? Send a “Come Back Please?” email and move on? These users understand your value, and more likely to purchase again, but need the appropriate pitch.

We piece together the data, the customer’s needs with a strategy and compelling pitch. The result: a flywheel of more sign ups, more revenue, and happier customers.

Step 1: data Analysis

The Foundation

We pull from your existing data sources to understand the historical activity and purchase history on each user. We dive into this data to understand the customers segments, who are your most valuable customers, their reason for churning, and the customers most likely to engage with a win-back campaign.

Step 2: identify opportunities

The Impact

Win-back campaigns are only as effective as they speak to the user on a personal level. We leverage the insights gathered from the data analysis and segmentation and craft messaging that resonates with users.

Step 3: Reactivate

The Growth

The fruits of the Reactivation efforts are delivered: a new group of customers, eager to pay for and engage with your product!

A customer you keep is a customer that you don’t have to find.
 

Rebuild relationships and ultimately convert them into happy – and spending – customers once again

Here are some of the things that we do…

Churn Audit

Customer behavior, and the data gathered, tells a story of why users are churning. We pull insights from the data to better understand the core drivers of churn for various segments.

Customer Discovery

Every instance of churn is an opportunity to learn and correct for future improvement. We gather, analyze, and act on these insights.

 

Product Updates

Some customers churn due to missing features. We identify who they are, what they want, and bring them back when the product can deliver to meet their needs.

Micro-Segmentation

Each customer has their own desired outcome. We identify what that is, and help position your product as the bridge the gap between their goals and their current state.

Address Objections

Your customers churned for a reason, whether explicitly stated in an exit survey or implicitly via their user behavior. We surface those reasons, and create individual campaigns addressing the objections. The result is a compelling offer of value that wins back churned customers. 

Tailored Offers & Incentives

A special offer – unique to each customer, and addressing their specific challenges – multiplies the likelihood of a conversion. We craft these offers, based on the user’s previous behavior, challenges, and objections that drove to churn in the first place.  

Don’t let the leaky bucket hold you back. Make every customer retainable.

Improving customer retention for subscription businesses is the most powerful, yet under-used, means to achieve runaway growth. Are you taking the smart approach to growth? 

Get A Team of Experts Alongside You

Reducing churn is ultimately about helping people realize value and solve their problems. Our combined solution of personalized customer outreach, data analysis, and customer empathy is the secret sauce you need to boost your retention immediately. 

Schedule A Free Retention Audit Today

You will get a free 30 min strategic consultation, and walk away with at least 3 actionable tactics, specific to your business, that can meaningfully reduce your churn and save you thousands of dollars. 

We know churn.

We know your pain.

That’s exactly why we exist.

 

We started Team Retainable because Retention Marketing was a solution we needed ourselves.

We wanted a solution to peel back the layers of customer churn–to know what the drivers of churn are, and a way to identify those customers at risk of churn. 

What we’ve built is a solution that is brings machine learning insights to a problem that relies on human empathy and emotional intelligence. We hope that we can help you crush your churn today!

– Gen Furukawa, Founder @ Retainable

Are Reactivation campaigns only for canceled customers?

No, we can also proactively target existing customers who are simply not engaged with the product and showing signs of canceling. This proactive approach is incredibly impactful at nipping the pain of churn in the bud, before it spirals out of control

How long are the contracts?

We are completely flexible, offering month to month services. We do ask for an initial 3 month relationship, as there is some time devoted to our onboarding process, analysis, and strategy and implementation.

What if I am not happy with the results?

We are business owners ourselves, and have the highest expectations for things that we pay for as well. If for whatever reason you are not happy with the service that you are provided, you can cancel at any time. There are no contracts, cancellation fees, or anything else that would limit your flexibility to leave Retainable. Like we said, we know churn, so we are confident that you will be happy with the service you are provided. 

How much does it cost?

Our services are a $979 monthly investment. This is a fraction of the cost of having an in-house Customer Success Manager, or Account Manager. Yet with this, you will have a dedicated Success Manager, focused on delivering new customers to you.

How do you communicate with our customers?

We consider ourselves an extension of your team. We are experts at adopting the appropriate brand voice and we exude professionalism and friendliness with every interaction with customers. Our goals are entirely aligned: we want your customers to succeed!

Do I need any systems or people in place to use Team Retainable?

No, we help you set up a scalable system to manage and reduce your churn. Ideally you have a pipeline of user data from which to analyze churn. However, if you do not have this set up, then we can definitely help you get it set up properly. 

Retainable is a good solution for you if: 

👍Monthly retention numbers are not improving yet don’t know what to do about it.
👍You have taken a set-it-and-forget-it approach to your user onboarding and engagement.
👍Have lots of data on users but no bandwidth or expertise to analyze and understand what it means.
👍Lack the data-driven insights to drive your strategy in keeping more customers.

👍Want a turn-key solution to retain more customers, massively increase recurring revenue, and improve the valuation of your business. 

Retainable NOT a good solution if: 

👎Your monthly revenue churn is under 1%, or you have negative churn (share your secrets if this is the case!).

👎Have a dedicated Customer Success Manager to personally manage every customer (ie you are an enterprise company).

👎Your contract terms are mainly on an annual basis and higher than $15k per year